Visitor information contains primary contact information and where on the site they started the chat.
By having this information readily available, agents can serve customers more efficiently and improve CSAT.
Bold360's modern, intuitive UI was specifically designed to make agents more efficient and effective.
It’s entirely web-based for ease of use and universal access, and includes helpful shortcuts to help agents work faster.
The so-called 'Bride of America' talked exclusively to onlinechat video, where she told us about her first single 'Hasta que amanezca', a romantic song by the late Joan Sebastian.
To us, this meant thinking about live chat more than just messaging.
The result was an elegant but power-packed platform designed to drive sales and customer happiness by providing a range of tools and services that includes 24/7 chat operators who can handle chat when your team is away; award winning chat software that literally powers call centers, chat integration that runs in parallel with your Facebook, Twitter and Email campaigns and even built-to-spec options to plug into apps and services.
Your profile will also be displayed to other users in our network that have similar interests and location to you.
Edward Royzman, a psychology professor at the University of Pennsylvania, asks me to list four qualities on a piece of paper: physical attractiveness, income, kindness, and fidelity.